There are many people pretending to be Jagex Staff or impersonating its creators. It is easy to forge emails, so don't trust an email just because it looks official. Real staff will NEVER ask you for your password!.

• We never send emails saying we need your password to check you aren't cheating!
• We never send emails saying we need your recovery-questions to check you didn't steal the account.
• We never send emails saying we need your password to let you join the Jagex staff.
• We never send emails offering to let you test new features or servers. These are fakes!

Not even your best friend! A HUGE number of players have lost their account this way. Not only is this an extremly stupid thing to do, it's also against the rules. So we won't help you when you come crying to us!